Refund Policy

Return Shipping Responsibility

For practical purposes when ordering from scrubdaddy, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; at the same time, the merchant bears return shipping for an approved no-reason return or exchange.

Your 30-Day Choice

The operating rule used by scrubdaddy is straightforward: the voluntary return window remains open for 30 days following receipt; an exchange may be requested during that same 30-day period.

Approval and Original-Payment Refunds

The documented approach of scrubdaddy is as follows: posting by the customer's financial institution can take additional time; an authorized return is reviewed after receipt; additionally, once approved, the refund is issued to the original payment method within 5-10 business days.

Cancellation Before Shipment

In administering this policy, scrubdaddy confirms that once dispatch occurs, the return and refund process in this policy applies; additionally, cancellation requests are accepted while the order remains unshipped.

Return Authorization Steps

scrubdaddy applies the following customer standard: customers should first contact support@scrubdaddycabn.shop or 512-499-2782; additionally, a parcel should not be mailed before the store provides written authorization; where relevant, authorization includes a merchant-funded label or equivalent free return arrangement.

Authorized Return Address

For customers shopping with scrubdaddy, the governing rule is clear: the standard authorized-return location is 900 Carter Dr, Moraga, California, 94556, United States; where relevant, a different destination is used only when the store provides specific written return instructions.

Items Outside the Voluntary Return Program

For transparency, scrubdaddy records that those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; at the same time, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Merchant Details for This Policy

For practical purposes when ordering from scrubdaddy, scrubdaddy is the merchant responsible for this storefront; as a related safeguard, customers may also call 512-499-2782; additionally, email support is available at support@scrubdaddycabn.shop; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 900 Carter Dr, Moraga, California, 94556, United States.