FAQ

What is the processing and transit estimate?

scrubdaddy applies the following customer standard: the carrier delivery estimate is 4-6 business days once shipped; where relevant, orders generally require 1-2 business days for handling.

How is customer service reached?

scrubdaddy applies the following customer standard: assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; where relevant, customers may email support@scrubdaddycabn.shop or call 512-499-2782.

May I return or exchange an item without giving a reason?

Under this policy at scrubdaddy, the merchant pays approved return postage for a no-reason request or a quality issue; as a related safeguard, a no-reason return or exchange may be requested within 30 days after delivery.

Will tracking be sent?

Under this policy at scrubdaddy, customers receive carrier tracking after dispatch; additionally, a newly created tracking record may not show movement immediately.

Which addresses can receive an order?

For practical purposes when ordering from scrubdaddy, delivery is limited to United States addresses; where relevant, free standard shipping applies to every United States order.

When is an approved refund sent?

In administering this policy, scrubdaddy confirms that issuer processing can continue after the refund is sent; for completeness, approved funds go back to the original payment method in 5-10 business days.

Are any products Final Sale or otherwise excluded?

For customers shopping with scrubdaddy, the governing rule is clear: customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; where relevant, quality and fulfillment claims are preserved regardless of the voluntary-return exclusions.

Which cards and currency are supported?

scrubdaddy applies the following customer standard: the transaction currency is United States dollars (USD); where relevant, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; taxes are collected when applicable law requires them.

What can customers shop here?

As part of the service commitment made by scrubdaddy, verified specifications, materials, care directions, and safety information appear on the applicable product page; for completeness, the catalog focuses on insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

What is the cancellation deadline?

To state the position of scrubdaddy precisely, customers may ask to cancel while the order has not dispatched; at the same time, a dispatched purchase is handled under the Refund Policy.

Responsible Store Information

For practical purposes when ordering from scrubdaddy, the merchant location and standard authorized-return address is 900 Carter Dr, Moraga, California, 94556, United States; at the same time, email support is available at support@scrubdaddycabn.shop; for completeness, the store telephone number is 512-499-2782; where relevant, the responsible brand and store name is scrubdaddy.